Joe-Smyth  – Head of Development

Joe Smyth is a 29-year veteran of the Unified Communications and Contact Centre industry and has worked for Apple, Nortel and Cisco as well as being Co-Founder and CTO of Altocloud, a Galway, Ireland based AI & Journey Analytics startup acquired by Genesys in Feb 2018. He is currently VP of R&D, AI Group, Genesys and is building out a Centre of Excellence for AI within Genesys based in Galway. He holds 8 patents in the areas of VoIP, Unified Communications and Machine Learning.